HosRocket Housekeeping app privacy policy
This policy covers the HosRocket Housekeeping app ("the app") made by ECN Solution Limited ("we"). The app is used by the housekeeping staff of hotels that use HosRocket, our hotel operations platform. Your hotel creates your account and decides who uses the app; we handle the information below on your hotel's behalf, in line with Japan's Act on the Protection of Personal Information.
1. What the app handles
- Your account: the username and password you sign in with (our servers check the password; the phone never keeps it), and the name and role your hotel gave your account.
- This phone's session: an identifier the app creates when it is installed, the phone's model and system, the app's version and language, the hotel you chose, and when you signed in and last used the app. The app keeps its sign-in keys in the phone's secure storage.
- Notifications: if you allow them, the phone's push token from Apple or Google, and whether notifications are on.
- Your work: when you start or complete a room's housekeeping task, or mark it as needing no action, HosRocket records who did it and when, as part of your hotel's housekeeping records.
- Network address: our servers record the IP address of each request, and count sign-in attempts per address to stop password guessing.
The app does not collect your location, contacts, photos or advertising identifier. It uses no camera or microphone, shows no advertising, and does not track you across other companies' apps or websites. It shows no guest names: only whether a room is rented and the dates of the stay.
2. How we use it
- To sign you in and keep this phone signed in
- To show your hotel's housekeeping task board and record your work
- To send you the housekeeping notifications your hotel set up
- To keep the service secure and working
We do not use it for any other purpose, such as advertising or analytics.
3. Sharing
Your hotel's managers and supervisors see your work in HosRocket. We do not sell or give your information to third parties, except where the law requires it. To run the service we use the following service providers, which process data on our behalf:
- Google Cloud, which hosts our servers, and MongoDB Atlas, which hosts our database
- Apple Push Notification service and, on Android, Google's Firebase Cloud Messaging, which deliver notifications to the phone
- Cloudflare, which carries the app's traffic to our servers
These providers may process data outside Japan, including in the United States.
4. How long we keep it
A phone's session ends when you sign out, after 30 days without use, or after 90 days at most; signing out also removes the phone's push token. Your account and your work records stay as long as your hotel keeps them in HosRocket.
5. Security
The app talks to our servers only over encrypted connections. Each phone has its own session, which ends when your password is changed or your account is disabled. We take reasonable measures to protect the information we hold against loss, misuse and unauthorised access.
6. Your requests
To see, correct or delete the information about you, or to have your account removed, ask your hotel's administrator, who manages your account. You may also contact us through the contact form; we will confirm your identity and respond without delay.
7. Children
The app is a work tool for hotel staff and is not meant for children.
8. Changes
We may update this policy. The current version is always published on this page.
Contact
ECN Solution Limited
Room 202, 2F Namiki Bldg., 1-43 Kinugasasakae, Yokosuka, Kanagawa 238-0031, Japan
Representative: Edward Li, CEO