GUEST ROOM · HOSROCKET

Alert & Monitoring System

Problems find you, not your guests

HosRocket watches every room and the hotel's own systems: doors left open, water leaks, controllers and devices that stop answering, the PMS link and the network. When something goes wrong, it opens an alert and tells the people you chose by email or Telegram. When things are back to normal, it closes the alert by itself.

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CHALLENGES

The challenge today

Guests find the problems firstA leak, a door left open or an air conditioner that has stopped is often found by the guest, who then calls the front desk.
Alarms reach no oneAn alarm that shows only on a screen in the back office goes unseen at night, and waits for the morning shift.
Faults are found too lateA broken device in a vacant room is often noticed only after the next guest has checked in.

FEATURES

What it does

Faults in the roomsHosRocket detects doors left open, water leaks, unexpected water flow, power meter alarms and air-conditioning faults, and room controllers, devices or door locks that stop answering.
The hotel's own systemsHosRocket also watches the PMS link, the hotel and floor networks and the hotel server's database. When the whole network is down, you get one alert, not one per room.
Email and TelegramEach alert comes twice, when it starts and when it is resolved, in your hotel's language. Telegram messages are short, to read at a glance on a phone.
Rules by hours and floorsSend each kind of alert to the right people at the right hours: a door left open to the front office by day, and to the duty manager at night.
Daily reportAt the times you choose, an email shows how full the hotel is and lists every room with a problem, rented or vacant, so faults are fixed before the next guest.
Device HealthSee floor by floor which room controllers and door locks answer, and which have been silent for more than 30 minutes.

HOW IT WORKS

How it works

1Agree who needs to knowWith you, HosRocket sets up the channels, email addresses and Telegram chats, and the rules: which alerts, which floors, which hours.
2HosRocket keeps watchRooms report as things happen, and HosRocket checks every few minutes for devices and links that have gone silent.
3The right people are toldAn alert goes to the channels of its rule, and a resolved message follows when the problem ends.
4Review and fixThe Incidents page lists every alert, open or closed, and the daily report shows what is still open.