OPERATIONS · HOSROCKET
Maintenance Request System
Every repair, followed to the end
Front-desk staff and managers report a dripping tap or a broken lamp with a photo, from the room's detail or the request list. Your maintenance team moves each request through clear statuses and adds comments with photos. Open requests stay on the Room List and in the daily report until they are done.
CHALLENGES
The challenge today
- Defects are passed on by word of mouthA housekeeper tells the front desk, the front desk tells engineering, and the details get lost on the way.
- No one knows if it was fixedWithout a status, the front desk can't tell whether a room's problem is waiting, being fixed or done.
- Rooms are sold with open defectsWhen the defect list is kept apart from the room status, a room with a known problem can be sold to the next guest.
FEATURES
What it does
- Reports with photosEach request starts with at least one photo, up to 5, so the team sees the problem before going up.
- Any room or areaReport against a room, or a site location such as the lobby. From a room's detail, the room is filled in for you.
- Clear statusesOpen, In Progress, To be inspected, Completed or Won't do: everyone sees where each request stands.
- Critical firstMark a request Critical when it can't wait. Critical requests have a red frame and their own filter.
- Comments with photosEach person adds what they did, with photos if they help. Every comment keeps its author's name and the time.
- Linked to the roomAn open request puts a red frame on the room's card, shows in the room's detail and appears in the daily report.
HOW IT WORKS
How it works
- 1Report itTake a photo, write a short summary, and choose the priority and the place.
- 2The team picks it upThe request joins the list with its own number, and the room's card shows it.
- 3Follow itThe team moves it to In Progress, then To be inspected, with comments and photos on the way.
- 4Close itOnce checked, the request is set to Completed and leaves the room's card.
Works well with
See Maintenance Request System on our demo hotel
Tell us how many rooms you have and which systems you use. We will show you HosRocket on a demo hotel.