OPERATIONS · HOSROCKET

Housekeeping Management

From the guest's request to your check

When a guest presses Make up room, the request reaches housekeeping at once. Room attendants see the rooms to clean on their phone and press Start and Complete. Supervisors follow every room on a five-column board and approve or reject the cleaning, while the front desk sees the same progress on the Room List.

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CHALLENGES

The challenge today

Requests travel by phone and radioThe front desk relays each cleaning request by phone or radio, and some are missed when everyone is busy.
No one knows how far the cleaning isUntil the housekeeper calls back, the front desk can't tell an arriving guest whether their room is ready.
Inspections live on paperWhen cleaned and checked rooms are tracked on paper, there is no record of how long each room took.

FEATURES

What it does

Task board on a phoneRoom attendants land on the task board when they sign in. One press starts a room, another completes it.
Priority orderSort by priority: rooms whose guest asked for cleaning and is out come first, then those with the guest in, then vacant rooms.
Supervisor boardThe board has five columns: Pending, In Progress, Pending for Inspection, Rejected and Checked. Rooms move between them by themselves as the team works.
Approve or rejectAfter checking a cleaned room, the supervisor approves it or sends it back. A rejected room shows in red on the task board, ready to start again.
Requests and remindersEach cleaning request arrives by email or Telegram, saying whether a guest is checked in and in the room. If it waits longer than your hotel allows, its card blinks and a reminder follows.
Housekeeping logEvery cleaning is recorded with its start, end, inspection time and duration, under today's figures: rooms in progress and completed, average and longest duration.

HOW IT WORKS

How it works

1The guest asksThe guest presses Make up room in the room. The request reaches the boards, the Room List and the team's email or Telegram.
2The attendant cleansOn the task board, the room attendant presses Start, then Complete when the room is done.
3The supervisor checksThe room moves to Pending for Inspection. The supervisor checks it, then approves or rejects it.
4Everyone sees itThe front desk sees the room's status change on the Room List, and the log keeps the times.