OPERATIONS · HOSROCKET
Luggage Storage System
A bell desk that runs on a QR code
When a guest leaves bags, the bell desk counts them on a phone and issues a pass with a QR code. The guest opens it on their own phone, with no app, and can keep it in Apple Wallet. When they come back, staff scan the pass, find the bags and hand them over.
CHALLENGES
The challenge today
- Paper tickets get lostA guest who loses the paper stub has to prove the bags are theirs, and the bell desk checks by hand.
- Finding the bags takes timeIn a full store room, staff read tag after tag while the guest waits.
- No record of what is storedWithout a record, no one can say how many bags a guest left, or whether they have been collected.
FEATURES
What it does
- Baggage drop on a phoneChoose the guest's room, count the suitcases, hand carry, sport equipment, coats and other bags, and issue the pass.
- A pass with a QR codeThe guest scans it to open their own baggage claim page, with an 8-digit claim code. No app and no account are needed.
- Apple WalletOn an iPhone, the guest adds the pass to Wallet. It carries your hotel's logo, the claim code, the number of bags and the date.
- Printed claim ticketsWith a HosRocket printer at the bell desk, print the pass with its QR code for a guest without a phone.
- Electronic luggage tagsLink a tag to each bag. At claim time, one press makes the bags' tags signal, so staff find them quickly.
- Fast handoverScan the guest's QR code or type the claim code, check the bags against the list and confirm the handover.
HOW IT WORKS
How it works
- 1Record the bagsChoose the guest's room and count the bags by kind.
- 2Give the guest the passThe guest scans the QR code with their phone, or takes a printed ticket.
- 3Find the bagsWhen the guest returns, scan the pass and make the bags' tags signal.
- 4Hand them overCheck the bags against the list and press Confirm Complete. The tags turn off.
See Luggage Storage System on our demo hotel
Tell us how many rooms you have and which systems you use. We will show you HosRocket on a demo hotel.